Position Key Goal
Build and maintain long-term relationships with merchants by delivering exceptional service, ensuring efficient resolution of operational and commercial matters, and maximizing client satisfaction, retention, and business growth throughout the entire customer lifecycle.
Job functions
Coordinate the merchant onboarding process, ensuring smooth communication between the client and internal teams.
Maintain day-to-day relationships with merchants, acting as their primary point of contact for operational matters.
Work closely with Business Development, Legal, Compliance, Finance, Operations, and Development teams to support client requests and resolve issues.
Monitor merchants' payment performance, transaction volumes, and operational metrics, escalating issues where necessary.
Coordinate merchant settlements with the Finance Operations team and assist in resolving settlement-related queries.
Coordinate and follow up on technical support requests, ensuring timely communication with merchants and internal teams.
Prepare and provide regular operational updates, performance reports, and portfolio information to merchants, management, and relevant internal departments.
Keep merchants informed about new payment methods, service updates, pricing changes, and other Company products.
Resolve day-to-day client issues and escalate complex cases to the appropriate teams when required.
Maintain accurate client records and ensure internal systems and documentation remain up to date.
Deliver a high level of customer service and contribute to a positive customer experience throughout the entire merchant lifecycle.
Successful merchant onboarding.
Merchant satisfaction and retention.
Timely resolution of client requests.
Accurate and timely settlements.
Achievement of processing performance targets.
Accurate reporting and internal communication.
Effective cross-functional collaboration.
Required experience and background
1+ year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services / banking industries
Strong interpersonal and organizational skills
Ability to develop good working relationships with clients
Ability to work independently, and possess organizational and time management skills
Strong attention to detail
Fluent english language
Strong communicator and capable of expressing oneself clearly both speaking and in writing;
Efficient team player
Problem-solver
Remuneration Package
Competitive base salary.
Hybrid or remote work model with flexible hours.
Endless opportunities for professional growth.
Company Overview
Advanced Payment Solutions (APS) is a next-generation payment service provider, driving fintech innovation across global markets. Backed by multiple financial licenses and extensive international coverage, APS delivers secure, fast, and scalable payment processing and OTC solutions. Trusted by global players, APS partners with tier-1 digital currency exchanges, liquidity providers and well-recognized traditional banks to bridge the gap between digital assets and traditional finance, enabling seamless cross-border financial operations.