Job Position
Payment Operations / Integration Specialist
Department or Business Division
APS Support & Integration Team
Enable an end-to-end merchant journey — from first API integration to scaled live traffic — by preventing issues, guiding partners through technical & operational complexity, and ensuring stable, reliable payment flows.
Merchant support during integration and live operations.
Payment transaction monitoring and issue resolution.
Proactive pattern detection, early-warning signals, and preventive actions to reduce merchant friction and operational risk.
Continuous improvement of payment flow performance and reliability.
Maintenance of documentation and merchant knowledge base.
Operational Support
Handle merchant requests through ticketing systems (FreshDesk / Jira) and messengers (TG / Slack).
Check transaction statuses, callbacks, and refunds; investigate declined or failed transactions.
Explain decline and reason codes (issuer / provider / 3DS).
Identify root causes of payment issues: infrastructure, provider, bank, or user-related.
Detect recurring patterns, analyze transaction trends, and provide daily operational reports.
Support merchants on every day basis, as well as in urgent operational situations to minimize downtime.
Integration Support
Assist merchants during the API integration stage.
Validate API requests, webhooks, and test scenarios.
Support clients until live traffic is successfully launched.
Educate merchants on API best practices and ensure clean integration before traffic launch.
Internal Collaboration
Act as the “voice of the customer” within APS, delivering feedback, product improvement suggestions, and incident reports to product and engineering teams.
Maintain and update technical documentation and merchant-facing materials.
Collaborate with compliance and account teams to improve operational efficiency and reduce incident frequency.
Experience in payments, fintech, PSP, or acquiring operations.
Solid understanding of payment transaction flow, statuses, 3DS, and basic KYC/AML principles.
Familiarity with API concepts (request–response structure, JSON, webhooks, HTTP).
Experience working with ticketing systems (e.g., Jira) and analytical tools.
Strong analytical mindset: ability to detect patterns, distinguish noise from issues, and formulate data-driven conclusions.
Ability to communicate clearly, empathetically, and confidently in English and Russian, balancing accuracy and warmth in merchant communication.
Ability to prioritize effectively (critical / urgent / deferred).
High accuracy, attention to detail, and responsibility in task execution.
Experience working with corporate clients and end-users.
Ability to simplify complex issues and drive them to resolution.
Skills in process improvement and workflow optimization.
Proficiency in data analysis and visualization for problem identification.
Capability to scale local process improvements across multiple products.
Strong multitasking, time management, and decision-making abilities.
Self-organization and ability to perform efficiently without micromanagement.
Response and resolution time for merchant requests.
Accuracy and completeness of transaction investigations.
Merchant satisfaction and feedback ratings.
Number of recurring issues identified and resolved.
Quality and relevance of internal documentation.
Stability of payment operations (uptime and error rate reduction).
Competitive base salary.
Professional growth
Hybrid or remote work model with flexible hours (9:00–18:00 Cyprus time).
On-call rotation for evening and weekend coverage.
Advanced Payment Solutions (APS) is a next-generation payment service provider, driving fintech innovation across global markets. Backed by multiple financial licenses and extensive international coverage, APS delivers secure, fast, and scalable payment processing and OTC solutions. Trusted by global players, APS partners with tier-1 crypto exchanges, liquidity providers and well-recognized traditional banks to bridge the gap between digital assets and traditional finance, enabling seamless cross-border financial operations.
The APS Support & Integration Team assists merchants in launching and optimizing payment flows. The team provides full-cycle support — from API integration to ongoing transaction monitoring — ensuring operational stability and exceptional client experience.